Shipping & Delivery Policy

How does the delivery process work?
Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition After they pass through a quality check, they are packed and handed over to our trusted delivery partner. Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

What are the delivery charges?
We provide free shipping for orders over Rs. 2000. A fee of Rs. 70 for any orders below Rs. 2000 may be charged. Delivery charges are subject to change as per company policy from time to time.

What is the range of locations to which Oziva ships their products?
Vegan Culture ships throughout India.

Products cannot be shipped to my area, why?
Although we ship to maximum places in different parts of India, we are continuously working on increasing our reach to make our products easily available to everyone in different locations. But whether the order can or cannot be delivered to your address also depends on :

1. Whether our trusted delivery partner can deliver at your address.
2. Legal Restrictions, if any, on shipping particular products to your location.
3. The availability of reliable courier partners in your location.

What are the estimated delivery times?
We deliver your orders within 2-5 business working days (excluding Sundays and public holidays) as soon as we dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad). For the rest of the cities, we deliver between 2-7 business days. Delivery by ground takes a little longer than air couriers. Ground-shipped orders are delivered to you between 5-7 business days post-dispatch. Deliveries to very remote locations may take up to 7 business days or longer, depending on the location’s geographical constraints. For addresses outside India, shipping may take 5-15 business days.

Is it possible to request for change the delivery address at any point of time once
the order has been placed?
Order has been placed but not dispatched. Once the order has been placed but not dispatched that means we have received the confirmation and your order is in our warehouse where we are working to get it dispatched. So as your order is still not dispatched, you need to contact our customer service team on as soon as possible for the changes in the order. Please note for security reasons we will require you to answer a few security questions before we can make any changes to your order.

Order has been placed and dispatched.

Once your order has been placed and dispatched, we would be unable to redirect the order to the secondary delivery address. We apologies for any inconvenience caused and our policies are made to provide a better shopping experience for all our customers. If our shipper is unable to ship the order at your provided address then the order is automatically returned to our warehouse and processed as return.
For any further query write to us on

My order has been shipped. Now how can I track it?
Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.

I have placed an order, but may not be able to receive it due to unexpected circumstances. Can you hold the delivery until I can receive it?
If your placed order is not yet dispatched then please contact our customer team on as soon as possible for the changes. Please note for security reasons we will require you to answer a few security questions before we can make any changes to your order. But if your order is already dispatched then we are sorry we won’t be able to hold your delivery.

Are there any hidden charges when I make the payment?
There are no such hidden charges when you buy any product from us. The prices listed on our website during checkout are final and inclusive of all taxes